Terms & Conditions for Vocal Coaching Services

 

By booking and/or paying for any vocal coaching service provided through this website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

 

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1. Understanding the Service

    •    By booking a session, you confirm that you understand the nature of this service (vocal coaching/singing lessons) and what to expect during your first class.

    •    If anything is unclear or if you are unsure whether this service is right for you, please contact me before making a booking.

    •    No walk-in sessions are permitted. All lessons must be booked in advance via the website.

 

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2. My Responsibilities (“On My Side”)

    •    I am legally entitled to work in the UK on a self-employed basis.

    •    I hold an up-to-date DBS disclosure.

    •    I provide vocal lessons for beginners, advanced students and professionals. Every lesson is tailored to your level and individual needs.

    •    I am a dedicated professional and will work to help you develop your voice in a supportive, positive, and comfortable environment.

    •    I aim to maintain clear, respectful, and objective communication throughout our collaboration.

 

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3. Your Responsibilities (“On Your Side”)

    •    You must be of legal age to book a lesson, or be represented by a parent or legal guardian.

    •    You are fully responsible for your own safety and wellbeing during the entire duration of the lesson, as well as during your journey to and from the lesson location.

    •    You are responsible for the security of your personal belongings.

    •    You agree to communicate your needs, concerns, or questions clearly and respectfully throughout the collaboration.

    •    You agree to attend your lesson on time. The lesson will end at the scheduled time regardless of late arrival (e.g., a 3pm–4pm session will still finish at 4pm if you arrive at 3.10pm), unless otherwise agreed in advance.

    •    Students arriving under the influence of drugs or alcohol will not be permitted to attend their session and no refund will be issued.

 

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4. Locations

 

A. Online Lessons

    •    Online sessions can be conducted via Skype or FaceTime.

    •    No specific microphone or headphones are required, but you must have a suitable device (such as a laptop or tablet).

    •    If you do not play an instrument, a second device may be needed to play backing tracks.

    •    You are responsible for ensuring a stable internet connection and adequate audio/video quality.

    •    A free brief test call can be arranged to ensure everything is working properly before booking.

 

B. Archway Studio

    •    This studio is for one-to-one lessons only.

    •    Important: A cat is present at this location.

    •    The studio is designed to provide natural acoustic feedback.

    •    Lessons focus on teaching and applying vocal technique.

 

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5. Bookings

    •    Select your preferred time slot and confirm your booking via the secure payment system.

    •    Bookings operate on a first-come, first-served basis.

    •    For regular weekly sessions, it is recommended to book several weeks in advance or purchase a block of lessons.

 

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6. Payment

    •    Payments are securely processed and managed by Wix to ensure safe, cash-free transactions.

    •    You will receive a confirmation email with the details of your booking.

    •    If you do not receive a confirmation email within 24 hours of payment, please contact me.

 

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7. Block of Lessons

    •    Blocks of lessons require full upfront payment.

    •    Upon purchasing a block, you will receive a personal code representing your prepaid lessons.

    •    You may schedule each session individually through the website using this code. Booking in advance is recommended to secure your preferred time slots.

    •    If purchased as a gift, the recipient will receive a personal code representing the prepaid lessons.

    •    Blocks of lessons are non-refundable.

    •    Lessons not used within the applicable time frame are non-refundable.

    •    All block-lesson bookings follow the same cancellation and rescheduling policy outlined below.

 

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8. Cancellations, Rescheduling & Refunds

    •    To receive a refund for a cancelled lesson, you must provide a minimum of 48 hours’ notice.

    •    Cancellations made with less than 48 hours’ notice are non-refundable. However, you may reschedule once, free of charge, within one week—subject to availability.

    •    Lessons that have already been rescheduled cannot be rescheduled again.

    •    No exceptions apply to the 48-hour policy. This includes illness, colds/flu, unexpected events, visitors, or last-minute changes of plans.

    •    If I must cancel one or more scheduled sessions due to an emergency, you will receive a full refund for the affected lessons. Refunds may take 3–5 working days to appear in your account.

    •    These same rules apply to both single bookings and block bookings.

 

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9. Coupons

    •    If you have a coupon, promotional code, or prepaid block-lesson code, you may apply it at checkout.

    •    If you experience any issues with your code, please contact me for assistance.

    •    Coupons are non-refundable and may have an expiry date.

 

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10. Complaints & Feedback

    •    Constructive feedback is always welcome. If something is not meeting your expectations, please let me know so I can address the issue as effectively as possible.

    •    While I strive to ensure a positive experience for every student, dissatisfaction does not entitle you to a refund.

 

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    •    Please ensure that you fully understand these Terms & Conditions before confirming your booking.

 

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11. Final Note

 

I’m excited to work with you. Every lesson is a unique experience, and together we will bring out the best in your voice.

 

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